Communication for incidents and crises
RapidReach is a emergency notification system for rapid and secure communication during incidents and crises. You decide the message content, which communication channels to use, and how alerts should be escalated. The system contacts the right people, collects acknowledgements in real time, and automatically escalates if no response is received.
- Alert and information via phone, SMS, the app, email and loudspeaker
- Checklists, acknowledgement and escalation ensure that the correct actions is carried out
- Log and reports for traceability post-analysis
Emergency notification system
Why organisations choose RapidReach
Protect lives and minimise injuries: Send clear, rapid instructions in the event of fire, threats, chemical release, power outage or severe weather so that people take the correct action immediately and risks are minimised. Ensure that the right message reaches everyone, even in times of stress and uncertainty.
Rapid mobilisation: Alert the correct roles and resources immediately, by location and function, with automated escalation if anyone does not respond. This eliminates chain calls and reduces the time to the first action.
Situational awareness with management and acknowledgements: Collect acknowledgements and status updates in real time, identify who needs help, and manage the next steps using priorities and follow-up.
Reach the right people quickly
Get situational awareness in real time
Built-in escalation and audit trail
For businesses with high availability requirements
How RapidReach and emergency notification system work
In the event of serious incidents and operational disruptions, RapidReach is used to quickly and securely reach the right people within the organisation via several channels, such as the app, voice, SMS and loudspeaker.
- Predefined alert can be configured with messages, recipient groups and checklists.
- The system sends alert, collects receipts and completed checklists forms, and enables chat between participants.
- Everything is logged and displayed in real time.
Solutions
The right emergency notification system for your needs
RapidReach is designed to support both overall crisis management, operational incident management and security work.
Select the area below that best reflects your mission and needs.
Areas of application
Designed for situations where it really counts
RapidReach helps organisations reach the right people quickly, coordinate actions and maintain accountability when serious incidents occur.
Available when needed
Follow-up and Responsibility
Customisable
Safety and Compliance
- ISO-certified (27001 and 9001)
- GDPR
- Hosting in Sweden
- Logging and audit trail
RapidReach is designed to meet the requirements of organisations responsible for people, societal functions and critical processes.
FAQ - Frequently Asked Questions
RapidReach is a system for quickly reaching the right people during incidents and crises with structured alert flows, clear recipient groups and follow-up. The focus is on making communication fast, traceable and easy to use, even under stress.
Common channels are apps, SMS, phone calls and email, but you can also use pagers, touchscreens and loudspeaker. To reduce vulnerability, it is often best not to rely on a single channel, but to trigger an alarm via several parallel channels simultaneously.
Common use cases include operational disruptions, IT incidents, accidents, security incidents, fire/explosions, as well as lockdown and evacuation.
In the event of operational disruptions and crisis management, RapidReach helps you to quickly activate the right functions using alert messages, acknowledgements, checklists and chat.
It depends on your configuration and your needs, but robust set-ups are often based on multiple contact channels, clear recipient groups and escalation logic in case someone is unable to respond.
In a demo, you can see how to set up workflows for your organisation.
Many organisations want to be able to track whether alert has been received and who is able to respond. How this is done and the appropriate level of detail depend on scenario and the nature of the business. We recommend defining acknowledgement requirements for each alarm type.
Yes many people get the best results when the same tools are used regularly, not just for rare occasions. That way, alert templates, recipient lists and procedures are already in place when it really matters.
The time required depends on the scope: how many recipient groups, what types of alerts, any integrations, and your information security requirements. A practical starting point is often to define 3 5 alert types, set up groups/roles and test workflows in a pilot.
If you know what you want to do, you can be up and running in a few hours.